Terms of Service

Last updated: 22 June 2026

These Terms of Service explain the terms that apply when you visit the KW Media SCG website, contact us, purchase a digital service or work with us. By using this website or purchasing from KW Media SCG, you agree to these terms.

1. About KW Media SCG

KW Media SCG provides accessibility-first social media, content and creator growth support for creators, founders, charities, small businesses and brands.

Services may include social media strategy, content creation support, creator growth reviews, accessibility-focused content support, short-form video editing and digital template products.

For enquiries, contact:

Email: wells.katherineg@gmail.com

2. Digital services and products

KW Media SCG sells digital services and digital products. No physical products are shipped.

Service descriptions, prices and delivery details are shown on the relevant product or service page. Please read the description carefully before purchasing or enquiring.

3. Orders and enquiries

When you purchase a service or submit an enquiry, you agree to provide accurate and complete information. This may include your name, email address, business or organisation details, website links, social media links, project information and access needs.

KW Media SCG may contact you by email to clarify your requirements, confirm project details, request content or provide updates about your order or enquiry.

4. Payment

Prices are shown in GBP unless stated otherwise. Payment may be processed through Shopify and its payment providers.

KW Media SCG does not directly store your full payment card details.

Work may not begin until payment has been received, unless otherwise agreed in writing.

5. Delivery of digital services

Digital services are delivered virtually and written-first, usually by email or another agreed digital method.

Delivery times may vary depending on the service purchased, the complexity of the project and how quickly required information is provided by the client.

Any estimated delivery times are guidance only unless a specific deadline has been agreed in writing.

6. Client responsibilities

To complete a service, you may need to provide information, links, files, brand assets, account details, content examples or feedback.

You are responsible for ensuring that any material you provide is accurate and that you have the right to use it.

Delays in providing required information may delay delivery of the service.

7. Revisions and changes

Revision terms depend on the specific service purchased. If revisions are included, this will be stated in the product or service description or agreed in writing.

Additional changes, extra work or requests outside the original scope may require an additional fee.

8. Cancellations and refunds

Because KW Media SCG provides digital services and digital products, refunds may be limited once work has started, a digital product has been delivered, or a service has been completed.

Please read our Refund Policy for full details.

9. Intellectual property

Unless otherwise agreed in writing, KW Media SCG retains ownership of its processes, templates, frameworks, strategy methods and pre-existing intellectual property.

Once full payment has been received, you may use the final deliverables provided to you for your own business, organisation, brand or content purposes.

You must not resell, redistribute, copy or claim KW Media SCG templates, frameworks or service materials as your own unless written permission has been given.

10. Portfolio and examples

KW Media SCG may ask for permission to reference completed work, feedback or results as part of a portfolio, case study or testimonial.

We will not publish private project details, confidential information or sensitive client information without permission.

11. Accessibility-first approach

KW Media SCG aims to provide clear, accessible and flexible digital support. Services are written-first and virtual by default.

If you have access needs that may affect communication, project delivery or file formats, please let us know as early as possible so we can discuss reasonable adjustments.

12. Website use

You agree not to misuse this website, attempt to interfere with its security, copy website content without permission, or use the website for unlawful purposes.

13. Third-party platforms

KW Media SCG may provide advice, content or support relating to third-party platforms such as Instagram, TikTok, Shopify, YouTube, Canva or other digital tools.

We are not responsible for changes, outages, restrictions, account decisions, algorithm changes or policies made by third-party platforms.

14. Limitation of liability

KW Media SCG aims to provide useful, strategic and professional support, but we cannot guarantee specific outcomes such as follower growth, sales, engagement, reach, media coverage or platform performance.

To the fullest extent permitted by law, KW Media SCG is not responsible for indirect losses, loss of profits, loss of business, loss of data or issues caused by third-party platforms or services.

15. Changes to these terms

We may update these Terms of Service from time to time. The latest version will be posted on this website with an updated date.

16. Governing law

These terms are governed by the laws of England and Wales.

17. Contact

For questions about these Terms of Service, contact:

KW Media SCG
Email: wells.katherineg@gmail.com